Last Updated: 24.07.26

At My Impressions, every product is specially customised according to your photo, name, logo, text, or design. Since each item is made exclusively for you, we kindly request you to read our Refund & Returns Policy before placing your order.

Returns

As all our products are personalised and made to order, we do not accept returns once an order has been confirmed and production has started.

Please ensure that all uploaded photos, names, spellings, logos, and customisation details are correct before placing your order.

Refund Policy

We do not offer refunds for personalised or customised products except in cases where we are unable to fulfil your order.

Refunds will not be issued for:

  • Change of mind after placing an order.
  • Incorrect name, photo, logo, or text submitted by the customer.
  • Minor colour variations caused by screen settings or lighting.
  • Slight handmade or printing variations.
  • Delays caused by courier services or unforeseen circumstances.

Exchange & Replacement

We offer a free replacement if:

  • You receive a damaged product.
  • You receive the wrong product.
  • Your order contains a manufacturing defect.
  • The personalisation is incorrect due to our mistake.

If your request is approved, we will replace the product at no additional cost.

Reporting Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

  • Order Number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

Our team will review your request and respond as soon as possible.

Order Cancellation

Orders may be cancelled only before production begins.

Once production has started, cancellation is not possible because each product is custom-made specifically for your order.

Payment Policy

All personalised products require 100% advance payment before production begins.

For approved corporate or bulk orders, advance payment terms may be agreed separately before order confirmation.

Important Notes

  • Please upload clear, high-quality photos for the best personalisation results.
  • Double-check all names, spellings, dates, and custom text before placing your order.
  • Slight variations in colour, design placement, or handcrafted finishing may occur due to the personalised nature of our products.
  • Every product is carefully inspected before dispatch to ensure the highest quality.

Need Help?

If you have any questions regarding your order or this policy, our support team is happy to assist you.

Email: support@myimpressions.in

Phone: +91 89027 70989